The United Bank for Africa has told customers of the bank to expect better and well improved services.
The Group Managing Director, UBA, Mr. Phillips
Oduoza, said on Tuesday during a customers’ forum in Lagos that the
event was necessitated by the need to get a feedback from the customers.
He said, “We are using this avenue to get a physical
contact with our customers on our various products, in order to make
adjustments and serve you better. We are using the slogan ‘You speak, we
listen, we act’ just like our customer interactive centre will request
from you.”
Oduoza noted that the customers were expected to be
open about issues affecting their transactions with the bank, so that
they could be easily addressed.
The occasion also gave the opportunity of displaying and enlightening the customers about the various products of the bank.
Meanwhile, the customers have identified issues such as interest rate, bank charges and loan procurement their major problems.
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